The Development and Quality Department of Masar University is the university’s official reference for all academic, administrative and organizational regulations, ensuring transparency, fairness and compliance with quality standards.
The relevant departments prepare, update and review policies and regulations in coordination with the colleges concerned, so that they stay aligned with the university’s strategy and with local and international requirements for digital higher education.
Learner and professional training policies
These policies set out the rights and responsibilities of learners on the professional and training courses the university offers: how to make a complaint or appeal a result, and how we protect your data and ensure equal opportunities. The official text of each policy is an English PDF, with a short summary under each title.
Complaints Policy
If you are not satisfied with any service the university provides, you have the right to make a complaint. We handle it in strict confidence, and it will not affect how you are treated or assessed. Start by speaking with the member of staff concerned, or send your complaint directly to info@masaruni.ae. We will follow it up with you until it is resolved within 30 days at most, after which you may ask the President of the University for a final review.
Appeals Policy
If you believe an assessment decision on one of your professional courses is unfair, you have the right to appeal. First discuss the decision with your assessor, then email the appeal form within five working days of the decision. The Internal Quality Assurance Officer replies in writing within 20 working days, after which you may ask the President of the University for a final review.
Assessment Malpractice Policy
The university protects the integrity of assessment so that its certificates are fair and trustworthy for everyone. This policy explains what counts as cheating or malpractice, such as plagiarism or sitting an exam on someone else’s behalf, how we investigate any report fairly, and your right to respond and appeal before any final decision. Anyone can report malpractice, even anonymously, at info@masaruni.ae.
Reasonable Adjustments and Special Consideration Policy
If you have a disability or difficulty that affects your learning or your exams, you can ask for reasonable adjustments, such as extra exam time or materials in an accessible format, ideally within seven days of enrolling. If you face an emergency beyond your control at the time of an assessment, such as illness or a bereavement, you can ask for special consideration within seven days of the assessment at info@masaruni.ae.
Equal Opportunities Charter for Learners
The university is committed to treating every learner fairly and with respect, without discrimination on grounds of age, disability, religion, gender, race, nationality or any other characteristic, wherever you study from. This charter explains what you can expect from us — good teaching, support and regular information on your progress — and what we ask of you in return. If you ever feel discriminated against or treated unfairly, write to us at info@masaruni.ae.
Learner Safeguarding Policy
Your safety and well-being while studying online are our priority. This policy explains how we protect learners from abuse, harassment or exploitation — especially those most at risk — and how we keep our platforms a safe and respectful place to learn. If you have any concern about yourself or a fellow learner, write to the safeguarding officer at info@masaruni.ae; your message will be handled in confidence.
Personal Data Protection Policy
This policy explains what personal data we collect about you and why, how long we keep it and how we protect it, in accordance with applicable personal data protection laws. You have the right to access your data and to ask for a copy, a correction or its deletion where the law allows, by writing to info@masaruni.ae. We reply within 30 days.
Course Content Review Policy
We review every professional course at least once a year with a subject specialist, to make sure its content is current and accurate and that its assessments meet their learning objectives. Your comments in course evaluation forms are part of this review, so your opinion directly helps us improve our courses.
Responsible Marketing Procedure
We are committed to honest, clear advertising and marketing: we do not overstate promises or claim any accreditation or feature we cannot prove, and we state fees, study duration and mode of study clearly so you can choose with full knowledge. We only send you marketing messages with your consent, and you can unsubscribe at any time.
Forms
Fill in the right form and send it with your documents to info@masaruni.ae.
- Learner Appeal Application FormTo appeal against an assessment decisionWordPDF — opens in a new tab
- Reasonable Adjustment and Special Consideration Request FormFor a disability, or for exceptional circumstances at the time of an assessmentWordPDF — opens in a new tab
- Course Evaluation FormCompleted by learners at the end of each CPD courseWordPDF — opens in a new tab
- Reflective Practice FormTo reflect on your learning and plan your next stepsWordPDF — opens in a new tab
Academic program regulations
Admission and registration regulations
Study and assessment regulations
Academic quality policies
Conduct and discipline procedures
Postgraduate regulations
Privacy, cybersecurity and equality
Published documents
- Privacy Policy — last updated 3 November 2026
- Terms and Conditions — last updated 3 November 2026
Academic program regulations coming soon
The admission, study, assessment and postgraduate regulations will be available here as PDFs as soon as they are approved for publication.